All Browsers Become Unresponsive Then Get Blue Screen

Fix Chrome if it crashes or won't open

If Google Chrome crashes, freezes or won't start at all, you might see one of these messages:

• Proxy error in Google Chrome:

  • err_connection_reset_chrome

• This web page is not available:
  • err_connection_closed
  • err_connection_failed

If a specific page won't work, you can try to fix page loading problems.

First: Try these common Chrome crash fixes

Close other tabs, extensions and apps

Your computer may have run out of memory, and can't load the site whilst also running your apps, extensions and programs.

To free up memory:

• Close every tab except for the one that's showing the error message.
• Quit other apps or programs that are running.
• Pause any app or file downloads.
• Uninstall extensions that you don't need. Learn how to uninstall extensions.

On the tab with the error, try reloading.

Restart Chrome

1. Quit Chrome and reopen it:
   • Windows: Press Ctrl + q.
   • Mac: Press ⌘ + q.
2. Try loading the page again.
   • Tip: You can reopen any tabs that were open before:
     • Windows: Press Ctrl + Shift + t.
     • Mac: Press ⌘ + Shift + t.

Restart your computer

Programs or apps sometimes get in the way of a page loading correctly.

1. Restart your computer.
2. Try loading the page again.

Next: Troubleshoot Chrome crash problems

Open the page in another browser

To work out whether this is a problem with the web page or with Chrome, try opening the page in another browser. For example, try using Firefox or Safari to load the page.

If it works in another browser, try the steps below:

1. Uninstall and reinstall Chrome. There could be something wrong with your Chrome profile that's causing problems. Uninstall Chrome and make sure that you tick the box to delete browsing data. Then reinstall Chrome.
2. Uninstall and reinstall extensions. One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one by one.
3. Fix hardware acceleration issues. There could be a problem with how your computer's hardware works with Chrome. To fix:
   1. Open More Settings.
   2. At the bottom, click AdvancedSystem.
   3. Turn offUse hardware acceleration when available.
   4. Restart Chrome.

If it doesn't work in another browser, it could be a problem with your network or the website itself. Learn more below.

Fix network issues and report website problems

If the page didn't load in another browser, it could be a problem with your network or the website itself.

First, try restarting your modem and router.

If this doesn't work, contact the website owner and let them know that you've been having problems loading the web page.

Fix problems if Chrome won't open at all

Check to see if Chrome is already open

Chrome might already be running in the background on your computer. To see if Chrome's open and force quit, follow the steps below for your operating system.

Windows

1. PressCtrl + Alt + Delete.
2. Click Task manager​.
3. Under 'Processes', look for 'Google Chrome' or 'chrome.exe'.
4. Click it, then click End process.

Mac

1. Press⌘ + Option + Esc.
2. Look for 'Google Chrome'.
3. Click it, then clickForce quit.

Restart your computer

A program or process currently running on your computer might be causing problems with Chrome. You can restart your computer to see if that fixes the problem.

Uninstall and reinstall Chrome

If the above solutions didn't work, we suggest that you uninstall and reinstall Chrome. Uninstalling and reinstalling Chrome can fix problems with your search engine, pop-ups, updates or other problems that might have prevented Chrome from opening.

Still not working? Turn on crash reports to provide more information. Then search for other related issues or post a question in the Chrome Help forum.

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Source: https://support.google.com/chrome/answer/142063?hl=en-GB&co=GENIE.Platform%3DDesktop

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